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General terms and conditions

About us:

LOVEMia j.d.o.o.

www.lovemia.hr

Registered in Zagrebu, Croatia, MBS:  080962009

Tuškanova 39

10 000 Zagreb

VAT: 66210302125

mob:  091/2323 475

mail: info@lovemia.hr


1. Use and change

These general terms and conditions are referred to the using of web shop on the area of Republic Croatia exclusively and are property of the company LOVEMia j.d.o.o.

''lovemia.eu'' web shop services are available on web site http://www.lovemia.eu, in further text LOVEMia.

Web site and other LOVEMia web shop services (buying and delivery throw LOVEMia web shop) can be served by your private usage without any recompense according to following general terms and conditions..

The following general terms and conditions must be respected if you use our web shop. If you disagree with the LOVEMia general terms and conditions, please don't use LOVEMia web site.

General terms and conditions are subject to changes in any time, therefore you should visit these terms and conditions every time you want to visit LOVEMia web site. In the event of continuous visiting of LOVEMia web shop sites after the general terms and conditions have been changed, you will be considered as you were in accordance with the new LOVEMia web site general terms and conditions. For possible consequences caused by web content changes LOVEMia j.d.o.o. will not take any responsibility.

2. Terms of purchase

These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The procedure, the buying and the selling conditions of the goods through web shop are determinate by the following phases:

  • 1. Registration

  • 2. Ordering

  • 3. Payment

  • 4. Delivery

  • 5. Taking Orders

  • 6. Return/Reclamation of Goods

The ordered articles will be delivered by LOVEMia selling place. Buying of the products in offer and at storage of LOVEMia shops (dispatching shop to single customer according to the address of customer) will be possible by LOVEMia j.d.o.o. through LOVEMia web shop.

The buyer is physical or juridical person who orders the products of the company LOVEMia j.d.o.o., Ulica Grge Tuškana 39, 10000 Zagreb through LOVEMia web shop. Each physical or juridical person registered on the web site who orders one product at least electronically will be considered as buyer.

All prices are expressed in the Croatian national currency – Croatian Kuna (KN) including VAT. The products are delivered at the prices valid on the ordering day and not on the delivery day.

LOVEMia j.d.o.o. keeps the right of non-delivery of the order if there is a suspect of misuse.

2.1. Registration

To use the LOVEMia web shop services and to register you must have 18 years. The customer is responsible for correct and complete personal details. In the case of any data changes we are asking you to make your user account more accurate on settings of LOVEMia user account. Correct inserting of the personal details at the purchasing time is responsibility of each customer.

2.2. Ordering

The products are ordered electronically. By pressing the button ''Add'', the product will be added to shopping bag. The products are considered to be ordered in the moment when the checkout procedure listed below in 4 phases is done:

  • 1. Personal details, 

  • 2. Way of delivery,

  • 3. Choosing a payment method and

  • 4. Confirmation of order.

The confirmation of your order by LOVEMia web shop you will receive on your e-mail address. In the case you didn't receive such message, please check if the products are in your shopping bag and procedure must be repeated.

LOVEMia j.d.o.o. is obligated to deliver to customer address all ordered products available at LOVEMia shops storage. In the case that LOVEMia j.d.o.o. won't be able to deliver any of ordered products, the customer will be contacted by e-mail regarding spare products or cancel the ordered products.

The products photos on LOVEMia web shop are illustrative; therefore the photo illustration should not be corresponding to its appearance and content.

LOVEMia j.d.o.o. will make any possible effort to keep information more accurate and actual, however it will not take responsibility of its accuracy and completeness.

2.3. Payment

Kupac se obvezuje naručene proizvode platiti LOVEMia j.d.o.o. kreditnom ili debitnom karticom navedenim na stranicama LOVEMia Webshopa na linku uvjeti plaćanja  ili gotovinom prilikom preuzimanja paketa.

2.4. Delivery

The orders goods will be assembled so that they cannot be damaged. The buyer must check package before picking it up, noticeable damages report immediately and refuse to receive the package. uvjeti dostave

2.5. Taking order

Orders are delivered to your home address with HP express. Deadline for delivery is 3-5 days from the day of order. In delivery deadlines are not counted:

  • 1. Day of receipt of the order;

  • 2. Delay time due to inaccurate and incomplete addresses

  • 3. The delay time due the traffic jams incurred without guilt of LOVEMia j.d.o.o.

  • 4. Non-working days and days when delivery is not done by LOVEMia.

For the orders received on Friday after 3 p.m. delivery date begins to run on the first following working day of LOVEMia web shop.

2.6. Return/Reclamation of goods

Customer has right to return of goods in these cases:

  • delivery of goods which are not ordered

  • delivery of goods which has lapse or damage that was not caused by transport

Original bill must be attached to each complaint.

In case of return/reclamation of goods the buyer is obligated to request a written complaint by mail to address LOVEMia j.d.o.o., Ulica Grge Tuškana 39,10000 Zagreb, or via e-mail on addressinfo@lovemia.hr

2.7. Responsibility for material defects

In according to the Regulation about customer safety to the relations between consumer (final user) and trader in the event of a material defect of product are applied regulations (NN 35/05, 41/08, 125/11, 78/15).

The customer is obligated to inform the trader about the visible defects immediately or two months at least from the day the damage has been discovered.

As trader we do not respond to the material defect of the sold item after two years from the sale.

3. Unilateral termination of the agreement

The consumer has the right to unilaterally terminate the contract, without giving reasons, within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess. To be able to exercise the right to unilateral termination of the contract, the consumer must notify LOVEMia of its decision on the unilateral termination of the agreement before the deadline and that through this form of unilateral termination of the contract or by any other unequivocal statement in which it expressed its willingness to terminate the contract, sent by mail, fax or email (showing the name, address, telephone number, fax number and e-mail address, you can also use the enclosed copy of form which you can download on www.lovemia.eu.

Primjerak obrasca za jednostrani raskid ugovora možete preuzeti ovdje . Potvrdu primitka obavijesti o jednostranom raskidu ugovora dostavit ćemo Vam, bez odgađanja, elektroničkom poštom.

3.1. Deadline for unilateral termination of the agreement

The consumer has the right to unilaterally terminate the contract within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess.

3.2. Return of the paid amount

LOVEMia shall immediately, but no later than within 14 days from receipt of the notification of consumers about the unilateral termination of the contract, return to the consumer what he paid, less shipping cost, but not before the goods are returned.

Refunds will be returned in the same way that the consumer has paid.

3.3. Return of goods

You return or deliver it to us LOVEMia j.d.o.o., Ulica Grge Tuškana 39, 10000 Zagreb, without unnecessary delay, but no later than within 14 days.

Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete ili predate robu nama.

3.4. Costs of return of goods

The direct costs of returning the goods buyer must bear alone. The user can contact us by e-mailinfo@lovemia.hr or info phone +385 1 2451 560 to obtain information on how to return the product.

3.5. Consumer responsibility for the impairment of goods

Consumer is responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.

Pravo na jednostrani raskid ugovora isključeno je u slučajevima navedenima člankom 74. Zakona o zaštiti potrošača. Cjelovite informacije vezane uz pravo kupaca na jednostrani raskid ugovora možete pronaći na linku Zakon o zaštiti potrošača.

4. Written objection

You can send a written complaint.

  • by mail to address: LOVEMia j.d.o.o., Ulica Grge Tuškana 39,10000 Zagreb,

  • by e-mail to e-mail address:: info@lovemia.hr 

  • through the form for filling a written objection on web site.

A written response to your written complaint will be provided in writing no later than 15 days from the date of receipt of the complaint.

5. Statement about the protection and collection of personal data and their use

By registration and buying as guest (without registration) on LOVEMia store I give consent that LOVEMia j.d.o.o. can collect and process my personal information listed in registration form and information about my orders.

I give the mentioned consent for data processing for the purpose of getting to know LOVEMia j.d.o.o. with my buying habits, and for informative purposes and the purpose of service promotion and products LOVEMia j.d.o.o. for the duration of my registration, as well as for other promotional needs of service providers.

I am rightly aware that I can withdraw this declaration of consent at any time. Withdrawing the statement will completely stop processing my data as well as my registration.

The buyer may ask at their own request to delete their personal data from the base of LOVEMia store by telephone or e-mail.

Kupac može na vlastiti zahtjev zatražiti brisanje svojih osobnih podataka iz baze LOVEMia prodavaonice telefonskim putem ili putem e-maila.

LOVEMia uses ''cookies'', you can find out more about ''cookies'' here.

Više o "cookie" programima saznajte ovdje.

5. Security and data protection

During registration on LOVEMia store you'll need to create your password which you have to keep for yourself. You are responsible for every actions and orders which are ordered with your account. If you know or suspect that someone knows your password, please contact us via e-mail info@lovemia.hr, so we can tell you what to do next.

If there is any suspect that there is a failure in security, LOVEMia has right to ask you to change your password or block your account.

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry.

Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fullysecure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

6. External services

Services provided by LOVEMia store do not include costs you make by using computer and services to access our site. LOVEMia j.d.o.o. is not responsible for the expenses of telephone, data traffic or any other expenses which may occur when ordering or viewing/searching and using web site of LOVEMia web shop.

7. Intellectual property

The content of LOVEMia store is protected and LOVEMia j.d.o.o. realizes the unique right to use it. For every commercial use of content on pages of LOVEMia store you must contact LOVEMia j.d.o.o. via e-mail address info@lovemia.hr.

8. Availability of LOVEMia store

Even though LOVEMia is trying to give the best service offer, LOVEMia j.d.o.o. cannot guarantee that the services on LOVEMia store will suit your needs.

Access on LOVEMia web site (http://www.lovemia.eu) sometimes may be inaccessible due to the works, maintenance or introduction of new content, and these irregularities we will try to remove as soon as possible.

9. Related internet sites

The activation of links to websites that have no connection to www.lovemia.eu or that are not managed by LOVEMia j.d.o.o. does not presuppose any recommendation or instruction from LOVEMia j.d.o.o. Users access them at their own risk, LOVEMia j.d.o.o. is not responsible for the content on this sites.

10. Remarketing

For announcing on the internet we are using Google Analytics.

Our advertising on the web-locations on the internet entire are representing by the third part supplier including Google.

We and the third side suppliers, including Google, are using first side cookies (for example Google Analytics cookie) to optimize and represent the advertising according to the user visitor to our web location.

As an user you can be excluded from Google Analytics services to advertise on the net and adapt the advertising net through tools on Ad settings manager.

Privacy policy

The online store www.lovemia.eu (the “Store”) is operated by LOVEMia j.d.o.o. with office located at Zagreb, Croatia (“LOVEMia,” “we” or “us”).This privacy policy (“Privacy Policy”) describes our policies regarding the collection, use and disclosure of information on or through the Store. By visiting the Store, and/or using the services offered on or through this Store, you agree to the terms of this Privacy Policy as they may be amended from time to time. If you do not agree with any term in this Privacy Policy, please do not use the Store and do not disclose to us any information described herein.

I. WHAT INFORMATIONS ARE COLLECTED

A. Personal Information

Your privacy is important to us. Depending on how you use the Store, we may ask you to share Personal Information with us. “Personal Information” includes, for example, your name; home and/or business address; e-mail address; telephone number; credit card and other payment information. We will ask you for information, including some Personal Information, if you use one of several services on our Store: Sign up for marketing purposes, Becoming a registered user of the Website, Entering sweepstakes, contests, promotions and surveys.

We will use the Personal Information you provide to our Store in a number of different ways, including to: respond to your requests and process your orders; to provide you with information about our product and service offerings. We may also use your Personal Information to maintain our internal record keeping and/or share it with our affiliates for internal administrative purposes. In addition, as permitted by law, or with your consent, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, that we think might interest you.

Minimum Age

We do not accept registrations or orders submitted by, and will not knowingly collect or use personally identifiable data from, anyone under the age of eighteen (18) years, or age of majority in his/her country. If you are under this age, please do not register or proceed with the online purchase and ask an adult to proceed with the required procedures.

B. Demographic information

We will collect demographic information, for example date of birth, sex and post code. Demographic information can be used to adapt your experience on this web site, for example, we will be showing ads that you would be interest in. This information can be served to company, strategic partners, merchants and advertisers.





C. Cookies and Other Technology Policy

Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, and then we know that the cookie information relates to you. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Web site also collects "pixel tags", "web beacons" and "clear GIFs" or similar resources together how can we gathered statistical data about using web site. Pixel tags are allowing us to count visitors on our web site. When pixel tags are using in HTML format they enable sender to know when message is open.

Company LOVEMia j.d.o.o. also collects information about "IP address"

"Assailable" is an information which web explorer transfer to our web servers which instructs on URL from which you came.

"IP address" is an identifier assigned to each computer and other device connected to a TCP/IP network.

"Varijabilni podaci o okruženju" uključuju, između ostalog, domenu s koje ste pristupili Internetu, vrijeme u koje ste pristupili web stranici, vrstu web pretraživača i operativnog sustava ili platforme koju ste koristili, Internet adresu web stranice s koje ste prešli na ovu web stranicu, nazive web stranica koje posjećujete kad se nalazite na ovoj web stranici i internetsku adresu web stranice koju posjećujete nakon ove.

This information’s are collecting for internal use of Company like improvement safety of this web site, detection demographic trends, helping Company in offering contents which is adjusted your interests and other improvements. This information’s can be available to others but customers can't be identifying personally.



II. THIRD- PARTY OFFERS

Company LOVEMia may provide you with opportunities to receive offers from our affiliates who have services, products and offers that we think might be of interest to you. Unless you elect not to receive such offers by following the instructions in the “Your Right to Opt In and/or Opt Out” section below, we may from time to time provide your Personal Information to these entities so that they may send you these offers, as permitted by law.

A. Strategic partnership

From time to time, we can establish a special relationship with another company which is not related to and not owned by us, so we can have additional content on this web site. These special relationships can include business partners, sponsors and co-branding web sites. All information, including information of personal identification will be available to these partners. By participating in activities or providing information’s on these co-branding sites, you agree with giving information about your identification to these partners. You must carefully study the terms and conditions on their web sites.

B. Suppliers of services

We might use suppliers to help us manage business and this web site or to manage activities on our behalf, like sending e-mails, filling out the orders or administration in prize games. We will might allow them access to your information for limited purposes. For example, when you participate in a prize draw, game where prices are received, we will make information available to our agencies for filling and game management.

C. Disclosure of information in other cases

Information that enables the identification of any individual user can be available to other companies that are not part of the company: (i) with the law, (ii) in case of transfer of rights, transfer of funds or bankruptcy/liquidation of Company, (iii) in those cases when we evaluate that disclosure of certain information is required on the basis of the request of a body to exercise or regulate a right or other legal process or (iv) in order to protect interest or safety of Company or other visitors of this web site.

D. Content functions generated by the user

This web site allows users setting up their own content in ''challenges'' and other functions. Remember that every information you give on that site becomes public, so you should be careful during deciding what personal, financial, or other information you want to give on site. Company LOVEMia j.d.o.o. cannot prevent use of such information in a manner that may hurt these privacy policy, law or your personal privacy and security and cannot take responsibility of publishing it.

E. Prize games, competitions, etc.

On our web site we may organize prize games, competitions etc. for which you need registration. Usually we are looking for some information regarding your personal identification during sign up, or eventually when winning the prize game. This information can be available to others – sponsors of the prize games in accordance with the rules applicable to such prize games. You must carefully study the rules of every prize game, competition or promotion in which you participate through this web site, because they can contain important information about using information of your personal identification by Company or sponsors. To the extent that the provisions and the terms of such rules are in contradiction with this statement of privacy, the terms and conditions of such rules will be applicable.

III. Links to other websites

This website may contain links to other sites (“links”) that do not have any connection with www.lovemia.eu or that are not websites managed by the Company. LOVEMia J. D.O.O. DOES NOT CONTROL OR PERFORM MONITORING OF SUCH WEBSITES AND THEIR CONTENT. LOVEMia J.D.O.O. CANNOT BE HELD RESPONSIBLE FOR THE CONTENT OF THESE SITES AND THE RULES ADOPTED BY THEM, INCLUDING WITH REGARD TO YOUR PRIVACY AND THE PROCESSING OF YOUR PERSONAL DATA DURING YOUR BROWSING SESSIONS. We therefore ask that you pay attention when you connect to these websites through links present on www.ynap.com, and that you carefully read their terms and conditions of use and privacy regulations. The activation of links to websites that have no connection to www.lovemia.eu or that are not managed by LOVEMia j.d.o.o. does not presuppose any recommendation or instruction from LOVEMia j.d.o.o. to access and browse these websites, or any guarantee concerning their content or the services or products provided and sold by them to internet users.

IV. SECURITY

This Site is hosted on servers maintained by LOVEMia from Croatia. We are committed to protect the security of user’s personal information and comply with security provisions set forth by applicable laws and regulations to prevent loss of data, unlawful or unfair use of data and unauthorized access to data. We are using a variety of advanced security technologies and procedures to help protect user’s personal information. For example, personal information is stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet, encryption techniques are employed such as the Secure Socket Layer (SSL) protocol. LOVEMia keeps user personal information only for the time necessary to fulfil the purposes above mentioned. User should keep personal information, accurate, current, and complete by routinely updating relevant profile on-line following applicable instructions on the Site or by contacting us as specified below.







V. CHANGES TO THIS PRIVATE POLICY

LOVEMia reserves the right to change, revise or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Store by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to our website.

VI. LEGAL PROVISIONS

This Privacy policy is subject to legislation of Republic of Croatia, regardless of the choice of legal provisions.

VII. CONTACT US

If you have any questions or comments regarding our privacy practices, you may contact us at:

LOVEMia j.d.o.o., Ulica Grge Tuškana 39, 10000 ZAGREB

Tel. 00385 1 2451-560

E-mail: info@lovemia.hr

Terms of payment

Dear customers, we have different ways of payment to satisfy all your needs.

PLAĆANJE U WEB SHOPU: 

- Plaćanje internet bankarstvom, općom uplatnicom, virmanom

  • One-time

- Plaćanje s Kreditnim karticama

  • MasterCard®

  • Maestro®

  • Visa

  • Diners

  • American Express®

Reclamations

Customer has right to return of goods in these cases:

  • delivery of goods which are not ordered
  • Delivery of goods which has lapse or damage that was not caused by transport
 

If the package was damaged by transport, damages are visible at taking the package, in this case, please do not take it. Contact us in a minimal amount of time, so we can check condition of your package and send new one.

 

You can send a claim for complaint on e-mail: info@lovemia.hr

 

In case that we are not in ability to send another package, seller will compensate expenses of return of goods and value of goods if it is not able to deliver it anymore.

 

Information on web site are informational character, we can't guarantee that information and pictures fully correspond to real products.

Payments on installements for bank cards issued by Croatian banks. Payment on installments: 12 installment Amex, 12 installment Visa and Maestro (PBZ), 12 installment Diners, 24 rate Mastercard (ZABA).

Terms of delivery

Dear customers,

Delivery is available in the whole Croatia; packages are delivered with HP express.

In most cases delivery is in 24 hours, except for the islands where the goods are delivered only a few times a week. Delivery is from Monday until Friday.

 

It's good to know!

What if driver doesn't find me at my address?

Driver will leave a notice of maturity of shipment on which will be noted a number of package and phone number of customer service, package will be returned in nearest collection centre. You should only call customer service and suggest new delivery.

Delivery of goods ordered from our web shop are co-operated with the best delivery services.

Every package recipient certifies and signs after receipt. In accordance with provisions of the Mandatory Obligations Act certificate of delivery list by the recipient it is considered that package is delivered undamaged. Recipient will indicate reference number of following documentation, and this will be proving that delivery was made.