1. Use and change
These general terms and conditions are referred to the using of web shop on the area of Republic Croatia exclusively and are property of the company LOVEMIA home j.d.o.o.
”lovemia.eu” web shop services are available on web site http://www.lovemia.eu, in further text LOVEMia.
Web site and other LOVEMia web shop services (buying and delivery throw LOVEMia web shop) can be served by your private usage without any recompense according to following general terms and conditions..
The following general terms and conditions must be respected if you use our web shop. If you disagree with the LOVEMia general terms and conditions, please don’t use LOVEMia web site.
General terms and conditions are subject to changes in any time, therefore you should visit these terms and conditions every time you want to visit LOVEMia web site. In the event of continuous visiting of LOVEMia web shop sites after the general terms and conditions have been changed, you will be considered as you were in accordance with the new LOVEMia web site general terms and conditions. For possible consequences caused by web content changes LOVEMIA home j.d.o.o. will not take any responsibility.
2. Terms of purchase
These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The procedure, the buying and the selling conditions of the goods through web shop are determinate by the following phases:
- 1. Registration
- 2. Ordering
- 3. Payment
- 4. Delivery
- 5. Taking Orders
- 6. Return/Reclamation of Goods
The ordered articles will be delivered by LOVEMia selling place. Buying of the products in offer and at storage of LOVEMia shops (dispatching shop to single customer according to the address of customer) will be possible by LOVEMIA home j.d.o.o. through LOVEMia web shop.
The buyer is physical or juridical person who orders the products of the company LOVEMIA home j.d.o.o., Martićeva 67-1/17, 10000 Zagreb through LOVEMia web shop. Each physical or juridical person registered on the web site who orders one product at least electronically will be considered as buyer.
All prices are expressed in the Croatian national currency Euro (€) including VAT. The products are delivered at the prices valid on the ordering day and not on the delivery day.
LOVEMIA home j.d.o.o. keeps the right of non-delivery of the order if there is a suspect of misuse.
To use the LOVEMia web shop services and to register you must have 18 years. The customer is responsible for correct and complete personal details. In the case of any data changes we are asking you to make your user account more accurate on settings of LOVEMia user account. Correct inserting of the personal details at the purchasing time is responsibility of each customer.
The products are ordered electronically. By pressing the button ”Add”, the product will be added to shopping bag. The products are considered to be ordered in the moment when the checkout procedure listed below in 4 phases is done:
- 1. Personal details,
- 2. Way of delivery,
- 3. Choosing a payment method and
- 4. Confirmation of order.
The confirmation of your order by LOVEMia web shop you will receive on your e-mail address. In the case you didn’t receive such message, please check if the products are in your shopping bag and procedure must be repeated.
LOVEMIA home j.d.o.o. is obligated to deliver to customer address all ordered products available at LOVEMia shops storage. In the case that LOVEMIA home j.d.o.o. won’t be able to deliver any of ordered products, the customer will be contacted by e-mail regarding spare products or cancel the ordered products.
The products photos on LOVEMia web shop are illustrative; therefore the photo illustration should not be corresponding to its appearance and content.
LOVEMIA home j.d.o.o. will make any possible effort to keep information more accurate and actual, however it will not take responsibility of its accuracy and completeness.
The customer undertakes to pay LOVEMIA home j.d.o.o. for the ordered products. by credit or debit card listed on the LOVEMia Webshop pages at the Terms & Conditions link or by cash when picking up the package.
The orders goods will be assembled so that they cannot be damaged. The buyer must check package before picking it up, noticeable damages report immediately and refuse to receive the package.
2.5. Taking order
Orders are delivered to your home address with HP express. Deadline for delivery is 3-5 days from the day of order. In delivery deadlines are not counted:
- 1. Day of receipt of the order;
- 2. Delay time due to inaccurate and incomplete addresses
- 3. The delay time due the traffic jams incurred without guilt of LOVEMIA home j.d.o.o.
- 4. Non-working days and days when delivery is not done by LOVEMia.
For the orders received on Friday after 3 p.m. delivery date begins to run on the first following working day of LOVEMia web shop.
2.6. Return/Reclamation of goods
Customer has right to return of goods in these cases:
- delivery of goods which are not ordered
- delivery of goods which has lapse or damage that was not caused by transport
Original bill must be attached to each complaint.
In case of return/reclamation of goods the buyer is obligated to request a written complaint by mail to address LOVEMIA home j.d.o.o., Martićeva 67-1/17,10000 Zagreb, or via e-mail on address firstname.lastname@example.org
2.7. Responsibility for material defects
In according to the Regulation about customer safety to the relations between consumer (final user) and trader in the event of a material defect of product are applied regulations (NN 35/05, 41/08, 125/11, 78/15).
The customer is obligated to inform the trader about the visible defects immediately or two months at least from the day the damage has been discovered.
As trader we do not respond to the material defect of the sold item after two years from the sale.
3. Unilateral termination of the agreement
The consumer has the right to unilaterally terminate the contract, without giving reasons, within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess. To be able to exercise the right to unilateral termination of the contract, the consumer must notify LOVEMia of its decision on the unilateral termination of the agreement before the deadline and that through this form of unilateral termination of the contract or by any other unequivocal statement in which it expressed its willingness to terminate the contract, sent by mail, fax or email (showing the name, address, telephone number, fax number and e-mail address, you can also use the enclosed copy of form which you can download on www.lovemia.eu.
You can download a copy of the unilateral contract termination form here. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
3.1. Deadline for unilateral termination of the agreement
The consumer has the right to unilaterally terminate the contract within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess.
3.2. Return of the paid amount
LOVEMia shall immediately, but no later than within 14 days from receipt of the notification of consumers about the unilateral termination of the contract, return to the consumer what he paid, less shipping cost, but not before the goods are returned.
Refunds will be returned in the same way that the consumer has paid.
3.3. Return of goods
You return or deliver it to us LOVEMIA home j.d.o.o., Martićeva 67-1/17, 10000 Zagreb, without unnecessary delay, but no later than within 14 days.
It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the aforementioned period.
3.4. Costs of return of goods
The direct costs of returning the goods buyer must bear alone. The user can contact us by e-mail email@example.com or info phone +385 1 2451 560 to obtain information on how to return the product.
3.5. Consumer responsibility for the impairment of goods
Consumer is responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.
The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Law on Consumer Protection. Complete information related to the right of customers to unilaterally terminate the contract can be found at the link Consumer Protection Act.
4. Written objection
You can send a written complaint.
- by mail: LOVEMIA home j.d.o.o., Martićeva 67-1/17,10000 Zagreb,
- by e-mail to e-mail address:: firstname.lastname@example.org
- through the form for filling a written objection on web site.
A written response to your written complaint will be provided in writing no later than 15 days from the date of receipt of the complaint.
5. Statement about the protection and collection of personal data and their use
By registration and buying as guest (without registration) on LOVEMia store I give consent that LOVEMIA home j.d.o.o. can collect and process my personal information listed in registration form and information about my orders.
I give the mentioned consent for data processing for the purpose of getting to know LOVEMIA home j.d.o.o. with my buying habits, and for informative purposes and the purpose of service promotion and products LOVEMIA home j.d.o.o. for the duration of my registration, as well as for other promotional needs of service providers.
I am rightly aware that I can withdraw this declaration of consent at any time. Withdrawing the statement will completely stop processing my data as well as my registration.
The buyer may ask at their own request to delete their personal data from the base of LOVEMia store by telephone or e-mail.
The customer can, at his own request, request the deletion of his personal data from the database of the LOVEMia store by phone or e-mail.
LOVEMia uses ”cookies”, you can find out more about ”cookies” here.
5. Security and data protection
During registration on LOVEMia store you’ll need to create your password which you have to keep for yourself. You are responsible for every actions and orders which are ordered with your account. If you know or suspect that someone knows your password, please contact us via e-mail email@example.com, so we can tell you what to do next.
If there is any suspect that there is a failure in security, LOVEMia has right to ask you to change your password or block your account.
Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry.
Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fullysecure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
6. External services
Services provided by LOVEMia store do not include costs you make by using computer and services to access our site. LOVEMIA home j.d.o.o. is not responsible for the expenses of telephone, data traffic or any other expenses which may occur when ordering or viewing/searching and using web site of LOVEMia web shop.
7. Intellectual property
The content of LOVEMia store is protected and LOVEMIA home j.d.o.o. realizes the unique right to use it. For every commercial use of content on pages of LOVEMia store you must contact LOVEMIA home j.d.o.o. via e-mail address firstname.lastname@example.org.
8. Availability of LOVEMia store
Even though LOVEMia is trying to give the best service offer, LOVEMIA home j.d.o.o. cannot guarantee that the services on LOVEMia store will suit your needs.
Access on LOVEMia web site (http://www.lovemia.eu) sometimes may be inaccessible due to the works, maintenance or introduction of new content, and these irregularities we will try to remove as soon as possible.
9. Related internet sites
The activation of links to websites that have no connection to www.lovemia.eu or that are not managed by LOVEMIA home j.d.o.o. does not presuppose any recommendation or instruction from LOVEMIA home j.d.o.o. Users access them at their own risk, LOVEMIA home j.d.o.o. is not responsible for the content on this sites.
For announcing on the internet we are using Google Analytics.
Our advertising on the web-locations on the internet entire are representing by the third part supplier including Google.
We and the third side suppliers, including Google, are using first side cookies (for example Google Analytics cookie) to optimize and represent the advertising according to the user visitor to our web location.
As an user you can be excluded from Google Analytics services to advertise on the net and adapt the advertising net through tools on Ad settings manager.